Your Privacy Matters at jilijili
This Privacy Policy explains in clear, plain English exactly what personal data jilijili collects from players in Bangladesh, how that data is used and stored, who it may be shared with, and what rights you have over your own information. We are committed to full transparency and responsible data handling.
Privacy at a Glance
SSL Encryption
All data exchanged between your browser and jilijili is transmitted using industry-standard SSL/TLS encryption. This protects your personal and financial details from interception during transit at all times.
KYC Data Handled Securely
Identity documents submitted for Know Your Customer verification are stored in an encrypted document vault. Access is restricted to authorised compliance personnel only and documents are never shared with marketing teams.
No Sale of Personal Data
jilijili does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data shared with service providers is governed by strict contractual data-protection obligations.
Local Payment Data Privacy
When you use bKash, Nagad, Rocket, or Upay, transaction details are handled directly by those payment providers. jilijili stores only the minimum reference data required to process withdrawals and verify deposit history.
Cookie Controls
You retain full control over non-essential cookies. Analytics and marketing cookies can be disabled through your browser settings or by contacting our support team. Essential session cookies required for login and security cannot be turned off.
Your Rights Are Protected
Players have the right to access, correct, export, or request deletion of their personal data. Requests are processed within 30 days of receipt. Contact our support team at any time to exercise any of your privacy rights.
1. Information We Collect
jilijili collects personal data from players through several channels: account registration, identity verification, payment processing, gameplay activity, customer support interactions, and automatic technical data collection when you access the Platform. We collect only the data that is necessary to provide a safe, fair, and legally compliant gaming service.
Data You Provide Directly
When you register an Account or use our services, you provide us with the following categories of personal information:
- Account Registration Data: Full name, date of birth, email address, mobile phone number, and a username and password chosen by you.
- Identity Verification (KYC) Data: Scanned or photographed copies of government-issued identity documents such as your Bangladesh National Identity Card (NID), passport, or driving licence, and any supporting address verification documents.
- Payment Data: Your registered bKash, Nagad, Rocket, or Upay mobile wallet number; Visa or Mastercard details (card number, expiry date, billing name) where applicable; and transaction reference numbers associated with each deposit or withdrawal.
- Communication Data: The content of any messages you send to our support team via live chat or email, including complaint submissions, bonus enquiries, and account-related requests.
- Responsible Gaming Data: Any deposit limits, session time limits, self-exclusion requests, or cooling-off periods you set through the Platform's responsible gaming tools.
Data Collected Automatically
When you access the jilijili Platform — whether via desktop browser or mobile device — our systems automatically collect the following technical data:
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | Your internet protocol address at the time of each session | Jurisdiction verification, fraud detection, security logging |
| Device Information | Device type, operating system, browser type and version, screen resolution | Platform optimisation, duplicate account detection |
| Session Data | Login timestamps, session duration, pages visited, features used | Security monitoring, responsible gaming analysis, UX improvement |
| Gameplay Logs | Games played, bet amounts, wager outcomes, bonus activity | Regulatory compliance, dispute resolution, bonus integrity checks |
| Cookie Data | Session identifiers, preference settings, analytics identifiers | See Section 4 (Cookies) for full details |
| Referral Source | The URL or campaign link through which you arrived at the Platform | Marketing attribution, affiliate programme management |
2. How We Use Your Information
jilijili processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following table sets out the primary purposes for which we use each category of personal data and the legal basis for that processing.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, login credentials | Contract performance |
| Identity and age verification (KYC) | KYC documents, date of birth | Legal obligation; contract performance |
| Processing deposits and withdrawals | Payment data, account balance records | Contract performance |
| Fraud prevention and security | IP address, device data, session logs, gameplay logs | Legitimate interests; legal obligation |
| Responsible gaming monitoring | Gameplay logs, responsible gaming settings, session data | Legal obligation; legitimate interests |
| Customer support | Communication data, account data | Contract performance; legitimate interests |
| Promotional communications | Email address, phone number, gameplay preferences | Consent (opt-in required) |
| Platform analytics and improvement | Session data, device data, cookie data | Legitimate interests |
| Legal and regulatory compliance | All categories as required | Legal obligation |
Marketing Communications
jilijili may send you promotional emails or SMS messages about bonuses, tournaments, new games, or seasonal offers relevant to the Bangladesh market — including during periods such as Eid, Pohela Boishakh, or BPL cricket season — only if you have given explicit consent to receive such communications at registration or through your Account settings. You may withdraw consent at any time by updating your notification preferences in your Account or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.
Automated Decision-Making
Some processes on the Platform involve automated decision-making, including fraud scoring, duplicate account detection, and responsible gaming threshold alerts. Where an automated process results in a significant decision — such as Account suspension or withdrawal delay — you have the right to request human review of that decision by contacting our support team.
3. Data Sharing and Third Parties
jilijili does not sell, rent, or otherwise commercially exploit your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Processors
When you make a deposit or request a withdrawal, your payment data is shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — solely to process the transaction. Each of these providers operates under its own privacy policy and is responsible for data it receives directly from you as part of the transaction flow. jilijili retains only transaction reference numbers and anonymised confirmation records on its own servers.
Identity Verification Partners
To fulfil its KYC obligations, jilijili may share identity document images with a trusted third-party identity verification service. This service provider processes the data strictly on our behalf under a data processing agreement that prohibits any independent use of your information. Verified status is returned to our system; the document images themselves are not retained beyond the verification period unless regulatory requirements mandate longer retention.
Game Content Providers
Game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive a pseudonymous player identifier and gameplay parameters (bet size, game round ID) in order to deliver game content and record round outcomes for dispute resolution purposes. These studios do not receive your full name, payment details, or contact information.
Analytics Providers
Aggregated, anonymised analytics data may be processed by third-party analytics platforms to help us understand Platform usage patterns and improve the player experience. Individual players are not identifiable from this data.
Legal and Regulatory Disclosure
jilijili may disclose personal data where required to do so by applicable law, court order, or lawful request by a government or law enforcement authority. We will, where legally permitted, notify affected players of any such disclosure request before complying.
4. Cookies and Tracking Technologies
jilijili uses cookies and similar tracking technologies to maintain secure login sessions, remember your preferences, analyse Platform performance, and — where you have consented — serve relevant promotional content. A cookie is a small text file stored by your browser on your device. It does not contain executable code and cannot access files on your device.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, remember cart/game state | No — required for Platform functionality |
| Functional / Preference | Remember language preference, odds format, responsible gaming settings | Yes — disabling may reduce personalisation |
| Analytics | Aggregate page views, session duration, feature engagement (pseudonymised) | Yes — via browser settings |
| Marketing / Tracking | Affiliate programme attribution, retargeting campaign tracking | Yes — requires consent opt-in |
Managing Your Cookie Preferences
You can manage or delete cookies through your browser's settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your jilijili Account. For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser vendor. If you wish to opt out of analytics or marketing cookies specifically, you may also contact our support team and we will update your preferences on the server side.
Third-Party Cookies
Some cookies placed during your visit originate from third-party services integrated into the Platform, such as game providers and analytics tools. jilijili does not control the cookies set by these third parties and recommends reviewing their respective privacy and cookie policies if you have concerns about third-party tracking.
5. Data Retention and Storage
jilijili retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a baseline; individual circumstances may require longer retention where legal proceedings, regulatory investigations, or unresolved disputes are ongoing.
- Active Account Data: Retained for the duration of your Account's active status and for a minimum of 5 years following permanent Account closure, to satisfy anti-money-laundering and financial record-keeping obligations.
- KYC Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable financial crime regulations.
- Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
- Customer Support Communications: Retained for 3 years from the date of the final message in each support interaction.
- Marketing Consent Records: Retained for the duration of your consent and for 2 years after withdrawal of consent, to demonstrate compliance with consent obligations.
- Analytics and Technical Logs: Retained in pseudonymised form for up to 18 months, after which data is aggregated and anonymised permanently.
- Gameplay Logs: Retained for 5 years in accordance with fair-play audit and dispute-resolution requirements.
Data Storage Location
jilijili stores personal data on secure servers. Data is backed up regularly and protected against unauthorised access, accidental loss, and destruction through a combination of physical, technical, and administrative security controls. Where data is processed by third-party service providers located outside Bangladesh, we ensure that appropriate contractual safeguards are in place to maintain the same standard of data protection applicable to data held domestically.
Data Deletion Requests
Players may request deletion of their personal data by contacting our support team. Please note that deletion requests cannot be fulfilled where retention is required by law (for example, financial transaction records subject to anti-money-laundering retention obligations). In such cases, we will inform you of the specific legal basis preventing full deletion and will delete all data that is not subject to a mandatory retention requirement.
6. Security Measures
Protecting your personal and financial data is a core operational priority for jilijili. We implement a layered security architecture to guard against unauthorised access, data breaches, and misuse of the personal information we hold.
Technical Safeguards
- SSL/TLS Encryption: All data transmitted between your device and the jilijili Platform is encrypted using TLS 1.2 or higher. This protects your login credentials, payment information, and personal data from interception during transit.
- Data Encryption at Rest: Sensitive data — including KYC document images and payment reference data — is stored using AES-256 encryption at rest in our secure data infrastructure.
- Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff with access to sensitive player data are subject to background checks, confidentiality agreements, and ongoing security training.
- Intrusion Detection: Our systems are monitored around the clock for suspicious activity, unauthorised access attempts, and anomalous data patterns that may indicate a security incident.
- Two-Factor Authentication: Where available on the Platform, players are encouraged to enable two-factor authentication (2FA) to add an additional layer of protection to their Account.
Your Responsibilities
While jilijili takes extensive steps to protect your data on the Platform side, the security of your Account also depends on the actions you take. You should:
- Use a strong, unique password that is not shared with any other service or person.
- Never share your login credentials with anyone, including friends, family members, or anyone claiming to represent jilijili support.
- Log out of your Account on shared or public devices after every session and clear your browser cache where appropriate.
- Report any suspicious Account activity — including logins from unrecognised devices or unexpected balance changes — to our support team immediately.
Data Breach Response
In the event of a personal data breach that is likely to result in risk to the rights and freedoms of affected players, jilijili will take immediate containment steps, investigate the scope and cause of the breach, and notify affected players without undue delay, providing clear information about what data was affected, what steps have been taken, and what players can do to protect themselves.
7. Your Data Rights
As a player on the jilijili Platform, you have clearly defined rights over your personal data. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights listed below, please contact our support team via live chat or by email at support@jilijili. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide a structured summary of your data, the purposes for which it is processed, and with whom it has been shared. This is provided free of charge for the first request in any 12-month period.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Name, date of birth, and address corrections may require supporting documentation.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to mandatory legal retention requirements as described in Section 5.
Right to Restriction of Processing
You have the right to request that we restrict — but not delete — the processing of your personal data in certain circumstances, such as while you contest the accuracy of data or while an objection to processing is being assessed.
Right to Data Portability
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Right to Object
You have the right to object to the processing of your personal data where it is based on legitimate interests — including profiling for marketing purposes. Where you object to direct marketing processing, we will cease that processing immediately and without needing to justify our decision.
8. Changes to This Privacy Policy
jilijili reviews this Privacy Policy regularly to ensure it accurately reflects our data practices and any changes in applicable law or regulatory guidance. We reserve the right to update or amend this policy at any time. The most current version is always available at jilijili/privacy-policy, together with the effective date and version number shown at the top of the page.
Where changes are material — meaning they substantially affect how we collect, use, or share your personal data — we will notify you by email to the address registered on your Account and by displaying a prominent notice on the Platform at least 7 days before the changes take effect. Minor clarifications or administrative amendments may be made without advance notice but will always be reflected in the updated effective date.
Continued use of the jilijili Platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any material change to this policy, you should cease using the Platform and may request Account closure in accordance with the procedure described in our Terms & Conditions.
This Privacy Policy was last reviewed and updated on 1 January 2026. This is Version 2.4 of the jilijili Privacy Policy.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way jilijili handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 2 business days.
- Live Chat: Available directly on the Platform — average response time 2–5 minutes
- Email: — mark your subject line "Privacy Enquiry" for priority routing
Questions About Your Data? We Are Here
Our support team is available around the clock to handle privacy requests and data enquiries. You can also explore our FAQ, review our Responsible Gaming commitments, or head to the jilijili Casino.
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